Help Centre

Answers on ordering, delivery, returns, payments and caring for your pieces.

Help

Track your order — Find out where your order is and when it will reach you.
Shipping & delivery — Free delivery on every order across India, with careful packing for fragile décor.
Delivery in Delhi NCR, Uttar Pradesh & Uttarakhand — Free delivery of handcrafted home décor to Delhi, Noida, Gurugram, Ghaziabad, Faridabad, Lucknow, Dehradun, Haridwar and every serviceable pin code in UP and Uttarakhand, with cash on delivery.
Returns & refunds — 5-day easy returns on most pieces, with free pickup and refunds to your original payment method.
Cancellation — Cancel free of charge until your order is dispatched.
Payment options — Cash on delivery right now; online payments by UPI, cards and net banking are coming soon.
Care guide — How to keep brass, wood, glass and textiles looking their best.
FAQs — Quick answers about orders, delivery, returns and our products.

Terms of use — The terms that apply when you browse or buy from The Millessa Homes.
Privacy policy — What personal data we collect, why we use it and the choices you have.
Warranty — What our warranty covers on lighting, furniture and hardware — and how to claim.
Grievance redressal — How to raise a complaint and how quickly we respond.

About us — Handcrafted home décor, finished in quiet gold.
Contact us — Talk to a real person about orders, products or styling advice.
Bulk & corporate gifting — Festive hampers, client gifts and décor for offices, hotels and weddings.